Terms And Conditions

We reserve the right to amend these Terms and Conditions at any time and use of the website following any amendments represents agreement to be bound by these terms and conditions as amended.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour or will reflect or portray the full design or options relating to that product.

We supply and despatch products within Australia only, and within the area serviced by our delivery contractors or agents from time to time. If the delivery address is outside the area usually covered by those contractors or agents we reserve the right to cancel the sale and refund your money in full.

We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

We reserve the right to amend our prices at any time.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

We undertake to accept or reject your order within 7 days. If we have not responded to you within 7 days, your offer is deemed to be rejected and we will cancel the sale and refund your money.

Title in the goods passes to you when we have received payment. Dispatch is only on a prepaid basis.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Use of our content in any other way infringes our intellectual property rights.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission.

All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all reasonable due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

WARRANTY

Mattresses

Handyben Pty Ltd, registered address PO Box 1111 Queanbeyan NSW 2620, provides a 15 year warranty on mattresses purchased online from https://bloodygoodmattresses.com.au

This warranty covers;

The warranty does not cover:

• Normal body impression. A mattress has a break in period where it will conform to your body’s natural contours and weight. Essentially individualising itself to you. Up to and including 35mm is perfectly normal and is not covered under the warranty
• Changes in firmness preference. If over the course of use you find you are not sleeping well due to a firmness or feel issue, this is not covered under the warranty
• General wear and tear
• Damage arising from shifting or moving the mattress. E.g. if you tear or rip any of the seams while rotating the mattress, changing the sheets or moving it in general.
• Damage arising from abnormal use, or abuse
• Odour (some of the materials used have a natural odour)
• Sheet fit
• Soiled mattresses
• Minor manufacturing anomalies e.g. a small tear that can be fixed with minor hand sewing
• Use for commercial, rental or other business purpose (including but not limited to hotel use, Airbnb etc.). In such cases the warranty period is 12 months.

Any repair or replacement under warranty will not extend the period of warranty or begin a new period of warranty.

We reserve the right to choose between repairing and replacing the item. Components may vary in style, colour and material from the original.

To claim under this warranty customer should email sales@bloodygoodmattresses.com.au and include original purchase receipt and details of claim.

This warranty is not transferrable and is only available to the original purchaser. This warranty is given in addition to any consumer guarantees provided by law.

To claim under this Comfort Guarantee the purchaser must notify us by email no later than 180 days after purchase and delivery, provide proof of original purchase and proof that the mattress is undamaged and not soiled or marked.

The 180 night Comfort Guarantee is limited to one mattress per household, delivery address or order, does not apply if the mattress is in a location not serviced by the collecting agent or charity, or is damaged, marked or soiled. In locations unserviced for mattress collection the customer will be responsible for delivering the mattress to the nearest acceptable charity in order to exercise the comfort guarantee.

It is the customer’s obligation to be available at the time of collection to return the mattress back to our agent or us.

Promotional items such as pillows, mattress protectors, sheets or any other items supplied for no cost at the time of purchase must be returned separately to the address provided.

We will send out the new mattress when the original mattress has been booked in for collection and any promotional items have been returned.

Where the mattress has been purchased as a part of a ‘bundled offer’, the mattress purchase price refunded is the advertised cost of the mattress less the relevant discount for that bundle offer. Other goods such as sheets and protectors bought with mattresses as a part of a bundled offer are not covered by the 100 night comfort guarantee.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

We may use ‘cookies’ on our site. You may refuse the use of cookies by adjusting browser settings.

Our website may use analytic tools that involve transmitting data to third parties in and outside of Australia. This data does not identify individual users.

We may use interfaces with social media sites such as Facebook, Linkedin, Twitter, Instagram and others. If you choose to ‘like’ or ‘share’ information from our website through those services you should review the privacy policy of that service.